Terms of Service

Last updated: 26 May 2026

These Terms of Service ("Terms") govern your use of PlotiQ ("Service"), operated by sinka s.r.o. ("Company", "we", "our", or "us"), a company registered in the Slovak Republic.

By creating an account, purchasing credits, uploading content, clicking a checkbox or button that indicates acceptance, or otherwise using the Service, you agree to these Terms. If you do not agree, you may not use the Service.

If you use the Service on behalf of a business, company, trade, or other organization, "you" also includes that organization, and you represent that you have authority to accept these Terms on its behalf.

1. Service Description

PlotiQ is a web application for creating AI-assisted exterior visualizations from photographs. It is intended for a broad range of users, including homeowners, property owners, tenants with the necessary permissions, designers, architects, landscapers, fence and gate professionals, and other people who want to preview possible changes to a property.

The Service may allow you to upload a photograph, mark areas or zones, choose or upload style references, generate visualization results, organize projects, and share selected results through links. PlotiQ is a visualization and planning aid. It is not a construction, engineering, surveying, architectural, legal, permitting, or safety assessment service.

You are responsible for obtaining and maintaining the internet connection, device, browser, and other equipment needed to use the Service.

2. Eligibility and Account Registration

You must be at least 18 years old to use the Service.
You must provide accurate, current, and complete account information, including a valid email address.
You must keep your account information up to date.
You are responsible for keeping your login credentials secure and for all activity under your account.
You must not share your account access with other people or allow unauthorized use of your account.
You must notify us promptly at info@plotiq.sk if you suspect unauthorized access to your account or any other security issue.
If you use the Service on behalf of a business or another organization, you represent that you have authority to bind that organization to these Terms.

We may suspend or terminate your account if information you provide is false, inaccurate, outdated, incomplete, or if we reasonably believe your account is being misused.

3. Business, Team, and Administrator Accounts

PlotiQ may allow accounts to be used by businesses, teams, or organizations. If we provide team, organization, or administrator features, the account owner or administrator is responsible for managing access, inviting and removing users, assigning permissions, and ensuring that all users comply with these Terms.

If a third party creates or manages an account on behalf of a business, that business is responsible for making sure it has an appropriate agreement with that third party. We are not responsible for internal account administration, loss of control over administrator access, or disputes between users of the same business account.

Where reasonably possible, we may help recover access to an organization account if the requesting person provides evidence that is satisfactory to us. You agree that we may act in good faith when handling such recovery requests.

4. Credits, Payments, and Taxes

Generating visualizations may require credits. Credits can be purchased in packs through the in-app billing page, direct invoice, bank transfer, payment provider, or other checkout flow we provide.
Credits have no cash value, are not electronic money, and are not transferable between accounts.
Credits do not expire while your account remains active, unless a specific promotion clearly states otherwise.
Free, bonus, trial, or promotional credits may be changed, withdrawn, or expire according to the terms of the promotion.
Prices, taxes, and available credit packs may change. If we materially change pricing for existing paid users, we will provide at least 30 days' notice where reasonably possible.
You are responsible for any taxes, duties, bank fees, currency conversion fees, or payment provider charges that may apply to your purchase.
Payment processing may be handled by third-party payment providers. We do not store full payment card numbers.
We may refuse, cancel, or delay a purchase if we reasonably believe it is fraudulent, unauthorized, unlawful, or creates a legal or security risk.

5. Acceptable Use

You agree not to:

Upload content that violates any applicable law, infringes third-party rights, or breaches privacy, data protection, confidentiality, property, or contractual obligations.
Upload photographs of people, private spaces, vehicles, license plates, neighboring properties, or other identifiable information unless you have the rights, permissions, and legal basis required to do so.
Use the Service to generate deceptive, defamatory, discriminatory, harassing, illegal, unsafe, sexually explicit, violent, or otherwise harmful content.
Use the Service to impersonate others, create a false identity, mislead people about the origin of content, misrepresent real-world conditions, or present AI-generated results as guaranteed construction outcomes.
Upload, transmit, or distribute viruses, malware, harmful code, spam, phishing content, chain letters, unsolicited mass messages, or other abusive content.
Attempt to bypass usage limits, credit limits, rate limits, security controls, or access controls.
Use automated scripts, bots, scraping tools, or other non-standard access methods without our written permission.
Reverse engineer, extract, copy, or attempt to derive any AI model, prompt, source code, workflow, or proprietary logic of the Service.
Interfere with, overload, disrupt, or compromise the Service or related infrastructure.
Resell, sublicense, white-label, or provide access to the Service as a competing service without our written permission.
Use third-party names, logos, brands, copyrighted materials, or links in a way that violates the rights or terms of those third parties.

6. Your Content and Permissions

You retain ownership of photographs, style references, notes, project data, and other content you upload ("Your Content").
By uploading Your Content, you grant us a limited, non-exclusive, worldwide license to host, copy, process, transmit, display, reformat, and modify it only as needed to provide, secure, maintain, troubleshoot, and improve the Service.
You represent and warrant that you have all rights, permissions, consents, and legal bases required to upload and process Your Content through the Service.
You are responsible for reviewing generated results before using, publishing, sharing, or relying on them.
We do not sell Your Content to third parties.
We may remove content, disable sharing links, suspend processing, or restrict access where we reasonably believe content violates these Terms, the law, third-party rights, or platform safety requirements.

If you publish, send, export, download, or share content from the Service, you are solely responsible for that use and for any consequences of making the content available to others.

7. Generated Results

AI-generated images and other outputs are provided for visualization and planning purposes only. Results may be inaccurate, incomplete, unrealistic, distorted, or unsuitable for a particular site, product, material, regulation, budget, or construction method.

You may use generated results for personal, internal, presentation, planning, marketing, and commercial purposes, provided that your use complies with these Terms, applicable law, and third-party rights. We do not guarantee that generated results are unique, exclusive to you, protectable by intellectual property rights, or free from similarity to outputs generated for other users.

Generated results are not a substitute for professional advice, measurements, site inspection, supplier specifications, structural review, property boundary verification, permits, utility checks, neighborhood approvals, or legal review.

8. Sharing Links and Public Use

The Service may allow you to create share links for selected results. Anyone with an active public share link may be able to view the shared result without logging in.

You are responsible for deciding what to share and for ensuring that shared content does not expose personal data, confidential information, neighboring properties, or third-party rights without permission. You may disable sharing where the Service provides that option, or contact us for help.

Shared or public content may be accessible through the internet and may be saved, copied, indexed, or further shared by other people or services. We cannot guarantee that content already accessed through a public link can be fully removed from all external systems.

9. Third-Party Complaints and Content Removal

If we receive a complaint, notice, or claim that Your Content, generated results, shared links, or your use of the Service violates the law, third-party rights, privacy rights, intellectual property rights, or these Terms, we may review the matter and take reasonable action.

This may include forwarding the complaint to the email address connected to your account, asking you for a response, removing or blocking the disputed content, disabling a share link, suspending processing, restricting your account, or preserving information where required by law.

Where appropriate, we may ask you to respond to the complaint within a reasonable period. If you do not respond, or if we reasonably believe action is necessary, we may act without further notice. We will not disclose your personal contact details to a complainant unless required by law, necessary for legal protection, or otherwise permitted under our Privacy Policy and applicable law.

10. Our Intellectual Property

The PlotiQ application, user interface, visual design, source code, workflows, prompts, documentation, brand assets, trademarks, logos, and curated style reference library are owned by us or our licensors and are protected by intellectual property laws.

You may not copy, redistribute, modify, create derivative works from, or commercially exploit the Service itself except as expressly allowed by these Terms or by written agreement with us.

You may not use the PlotiQ name, logo, trademarks, or brand assets in a way that suggests endorsement, partnership, sponsorship, or affiliation without our prior written permission.

11. Feedback

If you send us ideas, suggestions, comments, bug reports, feature requests, or other feedback, you allow us to use that feedback without restriction or obligation to compensate you. You must not send us feedback that contains confidential information unless we have agreed otherwise in writing.

12. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we process personal data and is incorporated into these Terms by reference.

13. Service Communications

We may send you service-related, technical, security, payment, account, legal, and administrative messages by email or inside the Service. These messages are part of the Service and you may not be able to opt out of them while your account remains active.

If we send newsletters, product updates, or marketing communications, you may unsubscribe from those communications using the unsubscribe option provided in the message or by contacting us.

14. Availability, Changes, and Third-Party Services

We aim to keep the Service available, but we do not guarantee uninterrupted, timely, error-free, or secure operation. The Service may be unavailable because of maintenance, updates, outages, infrastructure failures, abuse prevention, security issues, or failures of third-party providers.

We may modify, improve, suspend, limit, or discontinue features at any time. Where a material change negatively affects paid users, we will provide reasonable notice where practical.

The Service depends on third-party providers, including hosting, database, storage, authentication, payment, AI processing, email delivery, analytics if used, monitoring, and rate-limiting providers. Their availability and policies may affect the Service.

The Service may contain links to third-party websites or services. We are not responsible for third-party websites, services, content, terms, or privacy practices. Your use of third-party services is subject to their own terms and policies.

15. Beta, Experimental, Demo, and Sample Features

We may offer beta, experimental, preview, demo, trial, sample, or early-access features. These features may be incomplete, inaccurate, unstable, limited, changed, withdrawn, or discontinued at any time.

Demo projects, sample files, reference images, templates, and example data are provided only to demonstrate possible use of the Service. We do not warrant that demo or sample content is accurate, complete, useful, suitable for your project, or based on real data.

You are not required to purchase paid credits or continue using the Service because you used a beta, demo, trial, or sample feature.

16. Disclaimers

To the fullest extent permitted by applicable law:

The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
We do not warrant that generated results will be accurate, realistic, lawful for your intended use, suitable for construction, accepted by a client, accepted by an authority, or commercially successful.
We do not guarantee that the Service will detect unsafe, unlawful, impractical, or non-compliant property changes.
You remain responsible for obtaining professional advice, measurements, permits, approvals, and real-world verification before acting on any visualization.
Any material downloaded, exported, shared, or obtained through the Service is used at your own discretion and risk.

17. Right of Withdrawal, Refunds, and Complaints

PlotiQ uses a prepaid credit system. Credits are purchased in packs and consumed when you generate a visualization or use another paid generation feature. One full generation uses a fixed number of credits shown in the Service.

Consumer Right of Withdrawal - 14 Days

If you are a consumer (a natural person acting outside your trade, business, or profession), you may have the right to withdraw from a distance purchase contract within 14 calendar days of the transaction date without giving a reason, in accordance with applicable EU and Slovak consumer protection law.

Important exception for digital content and digital services: By completing a purchase and beginning to use credits, you expressly request that we start providing digital content or digital services before the 14-day withdrawal period expires. You acknowledge that credits already used for a generation or another paid feature cannot be refunded once the relevant processing has started or completed. This applies only to credits already used.

If you have not used any credits from a purchased credit pack, you may request a full refund within 14 days of purchase.

Business Purchases

If you purchase credits for business, trade, or professional use, the consumer right of withdrawal does not apply under Slovak law. Nothing in this section limits mandatory rights that cannot be excluded under applicable law.

How to Request a Refund

Include:

Your account email address.
The date and amount of the purchase.
Whether any credits from the purchased pack have been used.

We will review and respond within 5 business days. Approved refunds are returned to the original payment method and typically processed within 5-10 business days, depending on your bank, card provider, or payment provider.

Non-Refundable Cases

The following are generally non-refundable, unless mandatory law requires otherwise:

Credits that have already been used to generate visualizations or use another paid generation feature.
Consumer purchases made more than 14 days ago.
Credits from free, trial, promotional, bonus, or administrative grants.
Partial refunds for credit packs where some credits have already been used, unless we approve an exception or the law requires otherwise.

Technical Issues

If a generation fails due to a technical error on our side and credits are deducted, we will restore the deducted credits to your account or issue a refund where appropriate. Contact us with your account email address, project ID if available, and the date of the failed generation.

If you are a Slovak or EU consumer and are not satisfied with how we handled your complaint, you may have the right to seek alternative dispute resolution through the competent Slovak ADR body, including the Slovak Trade Inspection or another ADR body listed by the Ministry of Economy of the Slovak Republic.

18. Limitation of Liability

To the fullest extent permitted by applicable law:

We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost business, lost data, loss of goodwill, construction costs, client disputes, computer failure, business interruption, loss of business information, or costs arising from reliance on generated visualizations.
Our total aggregate liability arising from or relating to the Service or these Terms shall not exceed the greater of: (a) the amount you paid for credits in the three months preceding the claim; or (b) EUR 50.

Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, intentional misconduct, or any liability that cannot be excluded under Slovak or EU law.

19. Indemnity

If you use the Service for business or professional purposes, you agree to indemnify and hold us harmless from claims, losses, damages, liabilities, costs, and expenses arising from Your Content, your use of generated results, your breach of these Terms, your violation of law, or your infringement of third-party rights.

This indemnity does not apply to consumers where prohibited by applicable consumer protection law.

20. Suspension, Termination, and Inactive Accounts

By you: You may stop using the Service at any time and may request account deletion by contacting us.
By us: We may suspend or terminate your account, restrict features, remove content, disable share links, or temporarily disable access to all or part of the Service if you breach these Terms, create legal or security risk, fail to pay amounts due, abuse the Service, remain inactive for an extended period, or if continued access would expose us or others to harm.
We may also suspend or terminate access if required by law, court order, law enforcement request, government authority request, or third-party provider requirement.
Where reasonable, we will provide notice and an opportunity to remedy the issue. We may act immediately where required to protect users, third parties, the Service, or legal compliance.
If your account is suspended, you may contact us at info@plotiq.sk to object or request clarification.

For unpaid accounts that remain inactive for a continuous period of at least 120 days, we may delete or anonymize account data after providing prior notice to the account email address where reasonably possible. Activity in one account or workspace may not necessarily keep another account or workspace active.

After termination, your data will be handled according to the Privacy Policy.

21. Service Discontinuation

If we decide to permanently discontinue the Service:

We will give registered users at least 60 days' notice by email or in-app announcement before shutdown where reasonably possible.
Unused purchased credits will remain usable during the notice period.
You may request a pro-rata refund of unused purchased credits before the shutdown date by emailing info@plotiq.sk. Refunds will be processed within 14 days of approval.

Free, bonus, trial, and promotional credits have no cash value and are not eligible for refund upon discontinuation. This section applies to service-wide shutdown only and not to individual account termination under Section 20.

22. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 30 days before they take effect where reasonably possible. Continued use of the Service after the effective date means you accept the updated Terms.

If a material change substantially affects your rights and you do not agree with it, you may stop using the Service and request account deletion. If mandatory law requires a refund in such case, we will handle it according to applicable law.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Slovak Republic. If you are a consumer in the EU, you may also benefit from mandatory consumer protection provisions of your country of habitual residence.

Disputes should first be addressed through good-faith communication with us at info@plotiq.sk. If unresolved, disputes may be submitted to the competent courts of the Slovak Republic, unless mandatory consumer protection rules give you the right to bring a claim elsewhere.

24. Contact

sinka s.r.o.
Námestie osloboditeľov 3/A
Košice - mestská časť Staré Mesto 040 01, Slovak Republic
Company registration number: 54 866 944
Website: www.sinkasystems.sk

Email: info@plotiq.sk